Frequently Searched Items instead of FAQ

On the Dutch Railways website I stumbled upon a tag cloud instead of what other websites offer as a FAQ: literally ‘what other people looked for’. It seems to me a much more efficient way of looking for help than screening a list of long sentences.

Nederlandse Spoorwegen (Dutch Railways)

I also like the way they represent the schedule when looking for a suitable train connection – especially the way they use type face size difference to emphasize the most important information (origin, destination, time and price).

Compare it to the same kind of page of SNCF, the French railways:

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Un commentaire pour “Frequently Searched Items instead of FAQ”

  1. Henry dit :

    The « search tag cloud » is a great idea. It may even help the site designers to improve usability